FAQ - Frequently Asked Questions - 1
(and Answers too)

1) What are your opening hours?

• Monday ~ 09.30am to 5.00pm
• Tuesday ~ 09.30am to 5.00pm
• Wednesday ~ 09.30am to 5.00pm
• Thursday ~ 09.30am to 5.00pm
• Friday ~ 09.30am to 4.00pm
• Saturday ~ By Appointment Only
• Sunday ~ CLOSED
• Bank Holidays ~ CLOSED

As we are often very busy and not always able to answer the telephone, if there is no reply,
please leave a message with your name and phone number and we will call you back ASAP.

We are sometimes closed for short periods during the day, visiting customers
to check surveys and installations, this is normally early or late in the day around the
start & finish hours, so to save a wasted journey - please telephone first.

If you would like to make an appointment to visit Saturdays, for advice
or maybe to discuss a quotation ( with no obligation)

Give us a call on -

(01843) 584702 or
e-mail: sales@dreamkitchensuk.com

We would be happy to help.

2) Are your quotations FREE?

• Yes. Not only is the quote FREE, but we also supply coloured drawings showing all possible views of the proposed kitchen.

You will hopefully find us very friendly, we are not aggressive sales people and offer you a FREE quote and drawings with no obligation.

3) Do you have a minimum price kitchen?

• Not at all, we have no minimum price. Our kitchens start from a few thousands and upwards, we have been involved with the real top end market on many occassions, for the rich and famous, but that gives us even more experience to offer you, your dream kitchen, whatever the price range.

We are delighted to carry out a quote and design on a budget priced kitchen and we are happy to plan the smallest of kitchens. On the other hand if you wish to invest in a "Wow" kitchen with high quality products, with nearly forty years of knowledge and experience behind us you can enjoy a true dream kitchen.

4) How quick can you supply a kitchen?

• If it is supply only, depending on the items - anything from 7 days, if fitted as well - from 4 weeks. Worktops and some other items including appliances, can be supplied - from next day.

5) We have a very small kitchen and are looking for ways to make the most
of the limited space we have, can you help?

• We have designed and installed many small kitchens and they seem to be common to the Thanet area. We can supply any size and shape cabinets and ensure that every inch of space is available for use. Wall cabinets can be extended to reach the ceiling to accommodate rarely used items and reduce dust traps. There are even special cupboards and hardware for cutlery, spices and implements between the floor and wall cabinets. The wasted space at plinth level can be fitted with drawers or even a heater.

6) Are your fitters qualified to work with Gas, or part "P" electrical?

• Yes, We will give you certification on both the gas and electrical - if it is part of the installation, the Gas Safe and/or Electrical certificate is given to you at completion of the installation.

7) Do you carry out building alterations?

• Yes. We carry out minor building work, which includes removal of walls, alterations to chimney breasts, plastering, new ceilings, covings, blocking up hatches and doorways, removal of brick larders, re-hanging of doors, addition of skirtings and architraves, alteration of pipework and numerous other small works.

8) Do you install all of your kitchens?

• We can supply only or supply and install your kitchen, If you wish to fit your own units etc, we are not only happy to supply a kitchen, if required we will offer you FREE advice as you install, help you with the fitting materials and guide you into installing a safe kitchen you will be proud of.

9) Do you supply part of a kitchen?

• We carry out many door replacement orders. We can supply only, or supply and install all parts of a kitchen, whether it is doors/drawer fronts and handles only, or with the addition of worktops, sinks etc or maybe just a sink only. We can also supply appliances and make sure you have all the legal paperwork for that newly fitted gas appliance.

10) Can I purchase a single item and fit it myself?

• Yes. We can supply you anything to do with kitchens whether it is a single handle, a cabinet door hinge, a piece of plinth, or a giant range cooker.

11) What is the diference between a flatpack carcasse & a bespoke rigid kitchen?

• Our bespoke cabinets are rigid in construction, have glued joints, are square and robust giving a perfect fit, they will be specially designed to your requirements coming in any size. A kitchen made from flatpack units, is only available in set standard sizes, are assembled by screws either in your house or garden, or as in many cases, in a builders or fitters garage, so that the kitchen turns up looking more superior than in its DIY box.

Try to climb on an assembled "flatpack" unit standing in the middle of the floor, and it will most likely collapse.